Gifted Forward policies

Clear policies for every gift.

What Gifted Forward does

Gifted Forward prepares and mails physical keepsakes, personalized cards, and selected QR-connected message features. We never receive, hold, transfer, invest, or manage a savings contribution, college-fund deposit, investment, education payment, or other financial gift. You make any contribution separately through the account or goal you choose.

Shipping and processing

Gifted Forward prepares each personalized order after it is placed and mails within the United States. Processing and delivery estimates shown at checkout are estimates, not guarantees. If we cannot ship within the stated estimate, we will contact you with an updated date and available options.

Returns and replacements

Personalized orders are generally final sale once production begins. If an order arrives damaged, incorrect, or undeliverable, contact support@giftedforward.com promptly with your order number so we can review a replacement, correction, or refund where appropriate.

QR-connected keepsake videos

When this option is selected, Gifted Forward emails the purchaser a one-time secure upload link. We temporarily receive and process the submitted video, upload it to Gifted Forward's YouTube channel as an unlisted video, then remove the temporary staging file after the upload succeeds. The QR code included with the keepsake opens that unlisted YouTube video.

Unlisted does not mean private. The video is not intended to appear in public YouTube search results, but anyone with the QR code or video link may be able to view it. Do not include content you would not want a person with the code to see.

Privacy

We collect purchaser contact details, recipient shipping details, card text, contribution-purpose text, account details when you create an account, order records, and QR-related information when that feature is used. For QR-connected keepsake videos, we temporarily receive the uploaded file to transfer it to an unlisted YouTube video and retain the resulting YouTube link with the order record. We use this information to fulfill orders, provide support, prevent fraud, and operate the service. Payment card details are handled by Stripe and are not stored by Gifted Forward. We do not sell personal information.

Your choices

Account holders can view orders and manage saved recipients. To correct order information or request help with a QR-connected message, email support@giftedforward.com. Keep your order number handy so we can locate the right gift.

Support

Email support@giftedforward.com with your order number. We support United States orders only.

These policies are effective August 1, 2026 and may be updated as Gifted Forward grows.